Wouldn’t that be nice-a boss who actually gave a damn. Now we have this huge foundation of trust.“ ![]() “But he allowed me to be completely honest about my circumstances. “It’s not like he’s this fuzzy guy who would reach across the table and hug you in a meeting-he’s tough as nails,“ says Klein of Robert Ollander-Krane, who is director of learning and development for the company. But Klein’s boss had the opposite reaction: First he reassured Klein he was doing a great job, then he helped him prioritize his workload so that it became manageable. “I basically had a breakdown.“ Many managers would have reacted to such a display by telling him to get back out there and grow a pair. ![]() “I finally walked into my boss’s office, threw my hands in the air, and said, I’m feeling totally overwhelmed and inadequate,’“ he explains. Only three months into his senior manager gig at a Fortune 500 company, Matthew Klein was in way over his head.
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